Having an updated contact number linked to your SBI credit card is essential for receiving transaction alerts, OTPs, and important bank notifications. But in case you have lost your old number and you cannot recover it?
Changing your registered mobile number with SBI without the old number is possible, but it requires certain steps and verification. In this guide, we will take you through the entire process in a simple and easy-to-follow manner.
Why You Need to Update Your Contact Number.
Your registered mobile number is used for:
- Receiving OTPs for transactions and online purchases.
- Getting SMS alerts for transactions and balance updates.
- Contacting SBI customer care for queries or complaints.
- Verifying login credentials for SBI Card online services.
If you lose access to your old number, updating it becomes crucial to ensure uninterrupted access to banking services.
Methods to Change Your SBI Credit Card Contact Number Without the Old Number:
1. Visiting the Nearest SBI Branch
Since you no longer have access to your old number, the most secure and recommended method is visiting the bank branch.
Steps to Follow:
1. Locate the nearest SBI branch:
Visit any SBI branch where you hold an account.
2. Carry necessary documents:
- A self-attested copy of your Aadhaar card or any valid ID proof (PAN card, passport, voter ID, or driving license).
- A recent passport-size photograph.
- Your SBI credit card and a copy of the latest statement (if available).
3. Request a Mobile Number Update Form:
Ask the bank representative for the ‘SBI Mobile Number Update Form.’.
4. Fill in the required details: Provide your:
- Credit card number
- New mobile number
- Address proof (if required)
5. Submit the form and verification documents.
The bank official may ask you security questions related to your account for verification.
6. Wait for processing:
The request usually takes 24-72 hours to update.
Once processed, you will receive a confirmation SMS on your new number.
2. Updating Through SBI Credit Card Customer Care:
If you cannot visit a branch, you can contact SBI Credit Card Customer Care and request an update.
Steps to Follow:
1. Call SBI Customer Care
Call SBI Card customer care at 1860-180-1290 or 39-02-02-02 (prefix local STD code before dialing).
2. Authenticate yourself:
The representative will ask for:
- Registered email ID.
- Any recent transaction details?
3. Explain the issue:
Inform them that you lost access to your old number and wish to update to a new number.
4. Follow instructions:
Depending on the verification process, the representative may guide you to submit an email request or visit a branch.
5. Wait for confirmation:
Once your request is processed, you will receive an email or postal confirmation regarding the update.
3. Updating Through SBI Internet Banking (If Registered)
If you have access to SBI Internet Banking but not your old mobile number, you may still try updating the contact details online.
Steps to Follow:
1. Log in to SBI Internet Banking:
Log in to SBI Internet Banking at www.onlinesbi.sbi
2. Go to the ‘Profile’ section and select ‘Personal Details.’
3. Click on the ‘Change Mobile Number’ option.
4. Choose ‘Update through Contact Centre.’
(since OTP cannot be received on the old number).
5. Provide a new number and submit a request.
6. Authenticate the request
Authenticate the request through email verification or a bank visit (as instructed).
Note: This method works only if you have previously registered for SBI Net Banking.
4. Writing an Official Email to SBI Card:
Note: This is the easiest way to change your mobile number without having the old number. But you must have access to your registered mail ID.
1. Compose an email with the subject: Request for Mobile Number Update – SBI Credit Card.
2. Mention necessary details:
- Your Name
- Credit Card Number (Only last 4 digits for security)
- Old Mobile Number (if known)
- New Mobile Number
- Reason for Change
3. Attach required documents:
- A scanned copy of your ID proof (PAN CARD, D.L., passport, etc.).
- Address Proof: Driving License, Passport, Voter ID, etc.
- A copy of your latest credit card statement.
4. Send the email and wait for a response.
SBI usually responds within 3-5 working days.
5. Updating via SBI YONO App (Limited Access Without Old Number)
If you have access to the SBI YONO app, you can check if there is an option to update your mobile number.
Steps to Follow:
1. Open the YONO app and log in.
2. Go to Credit Card section
3. Go to ‘Service Requests.’.
4. Look for the ‘Update Mobile Number’ option.
5. Follow the on-screen process.
6. If OTP is required on the old number, choose alternative verification methods (if available).
Now your contact number will be changed.
Tip: If this method does not work due to OTP restrictions, opt for a branch visit or customer care.
7. Using SBI Card Chat bot ILA
Steps to follow:
1. Open ILA Chat bot
2. Log in with Internet Banking
3. Go to the ‘Service’ menu.
4. Look for the option ‘ update contact number.’
5. Get OTP on registered email ID.
6. Get OTP on the new contact number.
7. Click on ‘update.’
Frequently Asked Questions (FAQs)
1. How long does it take to update a new mobile number?
- The process typically takes 24-72 hours after submitting a request at the branch or through customer care.
2. Can I update my number online without OTP on my old number?
No, if OTP is required, you will need to choose alternative verification methods like branch visits or customer support calls.
3. What if my request gets rejected?
Ensure that all documents are correctly submitted, and retry the process. If rejected again, visit a branch for resolution.
4. Will I get a confirmation after updating my contact number?
- Yes, once the number is updated, you will receive a confirmation SMS and email from SBI.
Conclusion:
Updating your registered contact number with SBI Credit Card without having access to the old number is possible but requires proper verification. The safest and quickest method is visiting your nearest SBI branch with the necessary documents. Alternatively, you can contact customer care or send an email request. Ensure that you keep your details updated to enjoy uninterrupted banking services and stay informed about your transactions.
